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HOW WILL I GET MY PROOF?

When your proof is ready an email will be sent to the person or persons who requested the design. Please add  notification@d3corp.proofhq.com to your safe sender list.

 

HOW DO I VIEW MY PROOF?

When you receive your “Proof is ready” email, just click the large blue “Go to Proof” button within; a new window will open featuring your proof. We kindly ask that you do not relay any changes or approval by ‘replying’ to the proof email.

MY PROOF WILL NOT OPEN

Our proofing software requires Flash. To update your version, or install, please visit the secure Adobe Flash site at: http://get.adobe.com/flashplayer/

 

WHY CAN’T I SEE MY PROOF ON A MOBILE DEVICE?

Our proofing software utilizes flash, which may not work on all devices. For optimized viewing and access to all proofing tools, we strongly suggest you view one a laptop or desktop computer.

 

HOW DO I MAKE MY PROOF LARGER?

The magnifying glass button or the green scroll ball at the bottom right of your screen will allow you to Zoom In and Out.

 

HOW DO I SEE OTHER PAGES?

To review other pages, you may use your mouse scroll wheel or navigate to the page of your choice by utilizing the pagination menu at the bottom center of your screen. Feel free to click on the proof with your mouse and drag around the screen as needed.

 

HOW DO I MAKE A CHANGE?

Use the buttons at the top-center of the screen to make comments by clicking “Add a Comment”. Once clicked, you will see that many editing tools become available. With these you may draw on the proof to show any changes and upload new attachments/images. Then, place your notes in the yellow comment box & click ‘Save’.

We kindly ask that you do not relay any changes or approval by ‘replying’ to the proof email.

 

HOW WILL YOU KNOW ABOUT MY CHANGES?

Anytime a proof has a Comment Added or is marked as Approved, D3Corp will immediately receive notification of comments and decisions

 

SHOULD I EMAIL YOU ABOUT CHANGES IN ADDITION TO MY PROOF COMMENTS?

Rest assured, D3Corp will promptly receive notification of any/all comments and decisions made within the proofing software – day or night.

 

HOW DO I LET YOU KNOW WHEN THE PROOF IS APPROVED FOR PRINTING?

Simply use the green “Submit Decision” button at the top center of your screen and chose ‘Approved’. We will receive notification and go to press.

 

I NOTICED MY WEBSITE AND/OR EMAIL IS CONTAINS CAPITAL LETTERS, IS THIS SAFE?

Yes! D3Corp has implemented “Sentence Case”. Sentence Case simply means that your website address and any emails will feature the first letter of a word or initial capitalized just like a sentence. This allows for advanced viewing and quick readability. This does not affect the ability to view or access your site, or affect the ability to send/receive messages.                                                 

Example of Sentence Case:

www.YouAreReadingSentenceCase.com     vs.     www.youarenotreadingsentencecase.com

*Sentence Case will appear unless otherwise requested*

 

MAY I SHARE THIS PROOF WITH OTHERS?

To share, use the tool found in the top-right menu of the proof toolbar (a person outline with a + sign). This will forward the email to any email address you enter. Comments and changes made by others will be immediately viewable by you and D3Corp.

 

HOW DO I PRINT?

  1. Print with comments: 
  • The tool found in the top-right menu of the proof toolbar (a little printer) will allow you to print all comments next to a thumbnail view of the proof.

 

  1. To print full size: 
  • The tool found in the top-right menu of the proof toolbar (a downward facing arrow) will prompt you to save the file to your computer. Once done, you may access the saved location and view the full size document. This method will allow you to print at full scale.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

All orders take approximately five (5) to eight (8) business days from the date of order.

Specialty products may require a longer processing time and you will be notified accordingly.

 

RUSH, OVERNIGHT OR NEXT DAY JOB REQUIREMENTS

All High priority orders must be approved for press by 9:30AM to meet these delivery deadlines. Further details will be provided for your particular order.

 

CAN I MAKE CHANGES AFTER I’VE APPROVED A JOB FOR PRINTING?

To ensure a timely delivery, all orders are placed very shortly after their approval from you is received, so there is a very limited time frame for any order or design changes. Please call for any inquiries related to this.

 

WHAT IF I HAVE QUESTIONS OR NEED HELP?

D3Corp welcomes any questions, concerns or comments about your print product. We kindly ask that you do not relay any changes or approval by ‘replying’ to the proof email.


Feel free to contact us at:

Print@D3Corp.com    or    (410) 213-2400

 

Our friendly little disclaimer:

When reviewing the proof, please review all content carefully, ensuring that all information is accurate, the layout is correct, and all requested changes have been made as you desire. Only proofs include the D3Corp watermark.

Please note that the screen color will not match the printed material perfectly. Color shifts will be within industry standards. Color changes are inevitable due to the fact that monitors produce color by mixing “light” and not ink. Please understand that once the print files are submitted for print production we are unable to make revisions to the product. If we are asked to rework and reorder the print job, additional fees may apply which were not covered in the original design and production quote.

 

Thank you for your business!

D3Corp Print Services Team

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