Job Description:
D3 is seeking an experienced, self-motivated Client Success Manager to join our growing team. In this role, you’ll serve as a trusted partner to our clients, managing their day-to-day needs across website updates, email marketing, and print design while ensuring every interaction reflects D3’s commitment to exceptional service. You’ll compile reports, coordinate marketing materials, and proactively identify opportunities to help clients grow, all while delivering the responsive, empathetic support that turns clients into long-term relationships.

This is an in-person, full-time position based at our headquarters office in West Ocean City, Maryland. Remote or hybrid arrangements are not being considered for this role.

About Us:
D3 is an award-winning full-service web design and digital marketing agency based in Ocean City, Maryland. With more than 30 years of industry expertise and a professional team of 35+ full-time employees, D3 offers a genuine opportunity to grow your career in a stable, established company.

Job Duties:

• Provide customer service and support to a range of clients across various industries.
• Work in a fast-paced environment by handling high volumes of client inquiries and requests through email and calls.
• Assist clients with dynamic website updates and coordinate training with clients on various website platforms.
• Assemble reports by compiling, consolidating, formatting, and summarizing information, and analyzing data.
• Meet with clients regularly to discuss website enhancements, improve email marketing strategy, and coordinate print collateral.
• Identify opportunities to educate clients on additional services to support their goals.
• Stay current on AI-driven marketing tools and trends, and help educate clients on how these technologies can support their goals.
• Escalate issues to the appropriate teams and work quickly to identify and implement solutions.

Requirements:

• Familiarity and understanding of AI-driven marketing tools and a willingness to stay current as the technology evolves
• Excellent written and oral communication skills
• Strong listening skills, with an empathetic voice and manner
• Excellent organizational skills and attention to detail
• Proven data entry experience
• Proficiency in Microsoft Office
• Basic reporting skills
• A genuine dedication to customer satisfaction
• Ability to multitask effectively while staying focused on the customer
• Strong sense of accountability, with the ability to take ownership of mistakes and proactively work toward solutions
• Ability to work effectively both independently and as part of a collaborative team

Experience a Plus:

• Previous email marketing programs/software
• Previous WordPress experience
• Experience working with Adobe tools

Job Perks:

• Paid time off
• Simple IRA
• Medical & Dental Programs