Join the Extraordinary
Client Success Manager
D3 is seeking an experienced, full-time client services professional to join our amazing team. You will support site updates, email marketing, and print design operations by compiling, formatting and reporting information, gathering client content and materials for marketing plans.
D3 is a full-service web development and digital marketing agency located in Ocean City, Maryland. With a professional staff of over 40 full time employees and over 27 years of established expertise in the industry, D3 is an incredible place to grow your career.
- Provides customer service and support to a range of clients.
- Handle a high volume of client inquiries and requests through a ticket system and calls.
- Make dynamic site updates and train clients on different website platforms.
- Assembles reports by compiling, consolidating, formatting and summarizing information.
- Educate clients on additional services.
- Escalate issues and concerns and work quickly with a team to find a solution and resolve them quickly.
- Excellent Written and Oral Communication
- Excellent listening skills and an empathetic voice and manner
- Strong Organizational Skills
- Proven Data Entry Skills
- Mastery of Microsoft Office Skills
- Basic Reporting Skills
- Dedication to customer satisfaction
- Ability to multitask while keeping focus on the customer
Experience a Plus:
- Previous email marketing programs/software.
- Previous WordPress experience.
- Experience working with Adobe tools.
- Paid time off
- Simple IRA
- Medical & Dental Programs